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Recent Reviews
Avant - How to uodate status on charged off Avant loan?
I had an Avant loan that was sent to collections a few years back. I've since paid it off in full but my Avant account still shows an "Active Charge Off" status of that loan, which prevents me from applying for a new loan. I'd like to know how I can have these old loan details wiped from my account for possible future loans? I tried calling support but couldn't get through to anyone.
USAA - Price vs Service
Based on the age old adage "price is what you pay value is what you get" what has been the best price vs service experience with auto insurance providers? I'm not looking for the cheapest insurer, however I am looking for the best user experience when you need to actually use your insurer's services.
Context: I have been a loyal USAA customer for the past 15 years, and recently had a not so great experience when finally having to use their services. Today I submitted an online Roadside Assistance claim, never received follow-up communications, and when called I had automated voice response systems hang up. I have been paying top dollar every month justifying the expense by thinking when I need them I'll get unmatched"white glove service." Yet, today the service was meh. I always told myself I was paying for the best of the best, but maybe it's time to reevaluate
Auto-Owners - I owe $12,000 to a collection agency
Location: Tampa, FL
Hi everyone, I just want to know if you were me would you fight this with a lawyer?
I was in a car accident in Florida in December 2024 while uninsured. A collection agency (on behalf of the original auto Insurance) is now coming after me for over $12,000. They didn’t notify me properly—I only found out after the DMV suspended my license and said I owe $15k. They’ve only sent a vague letter and a redacted repair estimate, but no real proof of liability, payment, or how they came up with that amount. The original insurance company of other driver -Auto-Owners never contacted me at all. I genuinely had no idea they submitted the claim. So all of this is so confusing.
Does this seem normal? It seems both companies aren’t giving me the info I need at all but want me to just cough up $12 or 15k
Thanks in advance!
Trupanion - Trupanion Pre-existing COLDS??
I have not enrolled in Trupanion but I am interested in them because of their direct pay options.. however I was chatting with an agent and I asked about prior history of colds or ear infections and she said that would be a pre-existing condition.
She said it also depends on the record review. I asked for a contact to review my records and she said that can only be done after enrolling. I asked for a compliance department contact, and she said that isn't available for members.
Can someone give me any insight to any of these statements? I'm getting different responses when I speak with different agents.
UPMC - UPMC stopped covering Vascepa
I have UPMC Advantage health Insurance and was taking Vascepa (icosapent ethy) and then the script went to $450 for a 3 month supply. In January i used a coupon from the Vascepa website and was able to get the medicine for $9!! ($3 per month) I just went back to the pharmacy yesterday (Giant Eagle) and they said that because UPMC no longer covers "Vascepa" I'd have to get the generic icosapent ethy, for which there is no coupon and it would cost $150 ($50 per month). Does anyone know how to get icosapent ethy for less? Also, why isnt there more outrage at the fact that our health insurers are constantly TAKING away from our plans and making it more expensive to get medicines we need?
HOA’s insurance company - HOA easement & driveway collapse
A few weeks ago, my driveway suddenly collapsed. After some initial inspection, it was determined that the cause was a failed 96” storm drainage pipe running underneath the driveway. This pipe is in an easement, common area, which means it’s the HOA’s responsibility—not mine as the homeowner. The CC&R’s clearly state that the Association is responsible for the maintenance, inspection, and repairs of the retention basin.
It’s been 6 weeks since the incident and since then, I’ve been trying to get the HOA to take action. They had a contractor and inspector out, and they’ve submitted a claim to their insurance company. However, progress has been really slow. I haven’t received clear answers or timelines, and the damage continues slowly worsen by the day.
To make things more complicated, I’m currently part of a construction defect lawsuit—along with other homeowners—against the original builder. The HOA and the law firm plan to include this drainage pipe failure in the existing lawsuit, since their initial review suggests it was likely caused by “defective construction”. The law firm says they’re now waiting for a temporary repair recommendation from a geotech engineer expert. Once they have it, they’ll send it to the HOA board for review and approval (or denial of the repair).
In the meantime, I got a message from the HOA’s insurance company saying coverage is still under review, but that I have a “duty to mitigate damages and should contact MY property damage insurance (WHAT?!?!). That’s confusing and frustrating, since the drainage system that failed is owned and maintained by the HOA—not me. I’m doing my best to stay on top of everything and keep communication professional, but it’s exhausting, and the lack of urgency from all sides is really frustrating.
Would love to hear your thoughts—am I being unreasonable here? What else should I consider?
Location: ca
Progressive - Insurance broker misunderstood Progressive auto quote, telling me a different price, which Progressive deemed ineligible
Hi guys,
I am a foreigner who arrived to the US last year due to work. I had auto insurance for 4-5 months and wanted to change and see if I could get something cheaper.
In March I finally found one who could half my monthly insurance cost which we settled the same day.
The broker confirmed all details that I am a foreigner, with an international license, 7 years driving experience OUTSIDE the US.
2 weeks ago, Progressive sends me an e-mail that a automatic payment will be made in April of $1107. I had no clue what this was, as the broker told me the cost would be $106 monthly.
I immediately call Progressive and they inform med that the broker most likely inserted incorrect information or misunderstood how to fill out their quoting system. They also tell me, that they send me physical mail to my address that the insurance was not eligible and the policy was updated to reflect my correct details. But I am yet to receive this mail, which according to them was sent the day after I approved the quote I was sent.
What concerns me a lot…
- Why did Progressive not send anything in regards to this change?
- only my State ID was given to the broker and as I understand with my prior insurance company, they require my international- and foreign driver’s license to insure me
- can they update it without me confirming/agreeing to this change?
I have called and mailed the broker which is yet to answer and pending their response.
What do you do, in this case?
Location: North Carolina
Progressive - Gap + Auto Insurance, Totaled Car
So the story goes: My friend in Texas totaled his car by hitting a mailbox. He has Gap insurance from the dealership, and auto insurance from progressive.
Auto insurance agent told him they're going to pay the dealership instead of him.
Can friend demand direct payment to himself, as the policyholder? Can his insurance just send the check somewhere else like that?
The gap insurance should handle everything on the dealership side, so I don't know why his insurance company would be giving the dealership anything.
Cigna - Wisdom teeth extraction consultation
I’m really hoping someone who works in medical billing at a dentist office can help me understand this. For context, I have Cigna Dental PPO. I had an oral consultation today that cost $167. The oral surgeon said I definitely need the bottom ones removed, but said she isn’t worried about the top ones. Then here is an image of what I was quoted after. They said I would either be paying $5809 or $3789 depending on what my insurance says. She didn’t sound confident in what she was saying and was speaking to someone else prior. Then, they tried to make me schedule it with 50% down as if I have $1800-2900 just laying around. I could barely afford the consultation fee. I’m I being got or is this how much people are paying to get their wisdom teeth removed? I’m so lost…
my insurance company - Being sued and not sure what will happen next
Location: Houston, Texas
On July 15th 2024, I was involved in an accident with a driver.
It was a two-way street and I was at the middle crossing section ready to yield to the street I need to go. I noticed a driver coming out from the plaza and looked like they are waiting to cross to the street where I was coming from. Before yielding, I made sure no incoming cars and safe to go; attempted the yield. As I turned, the car from the plaza crossed the street and a collision happened where my front hit their side. Police was called but no report was made as they said it was minor. The other driver insisted the police to give me a ticket but they didn’t and sent us home after we exchanged insurance.
After that, I did all my obligations with my insurance company and they denied claims from the other driver as they said it was not my fault and I had the right to yield. Fast forward to now, I received a paper said I’m being sued for personal injury but in remember the police asked the driver questions to determine if the driver need medical attention and the driver said no.
I contacted my old insurance right away to inform them about the sue paper. I don’t know what to do from here.
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